Privacy Policy
Last updated: June 2025
Tilewise takes privacy seriously. This policy explains what personal information we collect, how it's used, and what rights you have over your data. We keep it plain — no buried clauses.
1. Data We Collect
Contact form submissions
When you use our contact form, we collect your name, email address, and the content of your message. The subject field is optional. This information is used solely to respond to your enquiry.
Usage data via analytics cookies
If you consent to analytics cookies, we collect anonymised data about pages visited, time spent, and general navigation patterns. This does not include personally identifiable information.
Cookie preferences
We store your cookie consent choices in your browser's localStorage. This information stays on your device and is not transmitted to our servers.
Technical data
Standard server logs may record IP addresses, browser types, referring pages, and visit timestamps. This data is used for security monitoring and is not linked to individual identities.
2. How We Use Your Data
- —To respond to messages — Contact form data is used only to reply to the enquiry submitted. We do not add you to mailing lists without explicit consent.
- —To improve the site — Anonymised analytics data helps us understand which parts of the site are useful and where visitors run into difficulties.
- —To operate advertising (if consented) — If you accept advertising cookies, anonymised data may be shared with advertising platforms for campaign measurement.
- —For security — Technical log data is used to detect and respond to potential security incidents.
We do not sell, rent, or trade personal data with third parties for their own marketing purposes.
3. Legal Basis for Processing
Consent — Analytics and advertising cookies are only activated with your explicit consent, which you can withdraw at any time via the cookie settings page.
Legitimate interest — Security monitoring and operational logging are carried out under legitimate interest, balanced against minimal intrusion into visitor privacy.
Contract performance — Where you submit a contact form with intent to engage our services, processing that data is necessary to respond and potentially enter into a service agreement.
4. Data Retention
Contact form submissions are retained for as long as necessary to complete the relevant engagement and for a reasonable period thereafter for reference. If no engagement results, messages are typically cleared within 12 months.
Analytics data, where collected, is retained in aggregate form. Personally identifiable server logs are retained for no more than 90 days.
Cookie preference data is stored in your browser until cleared by you.
5. Data Protection Measures
- ✓ Connections to this site are encrypted via HTTPS.
- ✓ Access to any collected data is restricted to those who need it to operate the service.
- ✓ We do not store payment information directly — any transactions use secure third-party processors.
- ✓ In the event of a data breach affecting personal information, affected individuals will be notified in accordance with applicable regulations.
6. Third Parties
We may use third-party services for analytics and advertising measurement (such as Google Analytics) where you have consented to such cookies. These services operate under their own privacy policies.
We do not knowingly allow third parties to collect personal data through our site without disclosure.
7. Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- — Avoid filling out contact forms, account registrations, or any data-submitting features.
- — Disable cookies through your browser settings (see our Cookie Policy for more details).
- — Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us via the Contact page. We will process your request promptly.
Specific rights you hold:
Right of access — You can request a copy of the personal data we hold about you.
Right to rectification — You can ask us to correct inaccurate data we hold.
Right to erasure — You can request that we delete your personal data where no overriding legal basis for retention exists.
Right to data portability — Where applicable, you may receive your data in a commonly used format.
Right to object — You may object to processing carried out under legitimate interest.
8. Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Significant changes will be noted clearly when you next visit.